Internet Security Practices

Great-West Healthcare respects your right to privacy and makes providing a secure Internet environment where you can safely access personal information an important priority. We have therefore established the following privacy and security practices.

1.  Our policies require that employees with access to information about your visits to our website may not use or disclose that information except for valid business purposes. All employees are required to safeguard that information in accordance with Great-West Healthcare policies and applicable law.

2.  We reserve the right to report information about your visits to its website in limited circumstances where we believe in good faith that disclosure is required or authorized under law, to cooperate with regulators and law enforcement authorities, and to protect our rights and property.

3.  When you access claim information through the Great-West Healthcare website we encrypt that information using Secure Socket Layer (SSL) technology. SSL protects the privacy of information as it crosses the Internet. To support this technology you need an SSL-capable browser. We recommend using a strong encryption, 128-bit browser like Netscape Navigator 4.06 or higher or Microsoft’s Internet Explorer 4.01 or higher. These browsers will activate SSL automatically whenever you sign on to access your claim information through the Great-West Healthcare website.

Your browser will indicate whether you are visiting a secure area within a website. If you are using Netscape Navigator or Internet Explorer, this symbol will be either a key or padlock. An unbroken key or locked padlock means you are visiting a secure area of the site.

If you need a browser with strong encryption, visit the Netscape or Microsoft website to download the latest version of their browser that includes 128-bit encryption. However, we do not recommend the use of Beta versions of browsers.

While SSL technology might be the latest in website security, there is always a risk that data can be compromised. By entering your user ID and password you indicate that you accept this risk.

4.  Your user ID and password allow you to access personal information about yourself and any of your dependents you have enrolled for coverage. You should never share your user ID or password with anyone. We recommend that you change your password from time to time.

5.  Great-West Healthcare has the ability to gather information about activity on its website, such as how many people visit the site, where they come from, what parts of the site they visit, and how long they stay.

6.  The Great-West Healthcare website uses permanent “cookies” stored on your computer and session “cookies”. These cookies are required and store information that lets us process your online transactions and requests without having to re-enter your user ID and password each time you select a different function. If you have configured your browser to alert you when a cookie is sent, you will be required to accept the cookie in order to utilize this website.

Cookies help us understand how you use our website. In turn this tells us which features are the most helpful and aids us in determining how we can improve our site to make it more useful for you. We do not sell this or any other information about your visits to anyone.

7.  You should be sure to either (i) close the window through which you are viewing personal information or (ii) log off when you finish viewing your personal information on the Great-West Healthcare site. This will prevent someone else from viewing your personal information if you leave your computer unattended and your session hasn't automatically ended. You can exit your session and clear any related session cookies by clicking on the "Log Off" button.

8.  Great-West Healthcare might provide links to other websites that aren’t owned or controlled by Great-West Healthcare or Great-West Life & Annuity Insurance Company. We are not responsible for the content or privacy and security practices of the operators of those sites.

Legal Notice

1.  Information on this website is provided “as is” without warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

2.  Great-West Healthcare has no obligation to update information presented on this website. The information on this website might be out of date at any given time. Changes, revisions or enhancements to Great-West Healthcare products, services or account information described on this website can occur at any time and without notice.

3.  Neither Great-West Healthcare nor Great-West Life & Annuity Insurance Company is rendering any legal or professional service by placing information on this website. Covered persons, clients and others viewing information regarding products, services and account information should contact a Great-West Healthcare representative directly before making any decision based on information found on this site.

4.  This website is neither designed nor intended to advance or sell any particular product or service. Any reference to Great-West Healthcare products or services is purely for illustrative and informational purposes.

5.  Unauthorized copying, reproduction, duplication, transmission or use of the information contained on this website is prohibited.